Amazon rolled out their cashier-less grocery store option near their headquarters in Seattle today, and Twitter is rightfully a little confused.
The store offers grocery essentials and pre-packaged food items, but there's no checkout process and no cashiers. In fact, you just pick out what you want and walk out. People can't help but notice it feels a lot like shoplifting.
At Amazon’s new convenience store, checking out feels like — there’s no other way to put it — shoplifting https://t.co/1nN32S7HL9— The New York Times (@nytimes) January 22, 2018
Here's how it works:
1) Download the Amazon Go app
2) Scan your custom QR code from the app into a turnstile as you enter the store
3) As you shop, a series of QR codes and cameras pick up on what you take off the shelves and what you put back. You're billed AFTER you exit the store. If there's something incorrect, you can request a refund via Amazon.
See the black squares everywhere? It’s cameras & sensors feeding an underlying algorithm for the detection of products & customers. Black dots on the salad: machine readable information. #AmazonGo #handelsblatt pic.twitter.com/Py0KR37jKJ— Britta Weddeling (@bweddeling) January 22, 2018
No cashiers, no swiping a credit card, no long lines (allegedly, although there were huge lines for the grand opening this morning)
Although most shoppers love the convenience of the Amazon Go store, there's understandably some hesitation about the process as well.
I’m in Seattle and there is currently a line to shop at the grocery store whose entire premise is that you won’t have to wait in line. pic.twitter.com/fWr80A0ZPV— Ryan Petersen (@typesfast) January 22, 2018
I don't love the idea of having dozens of cameras watching me while I shop for groceries, but I do love the idea of not having to stand in line to pay. #AmazonGo— Stephanie Fink (@stephiefink) January 22, 2018
And of course, there's the bigger picture economic threat of automating jobs, which hasn't gone unnoticed by some
When I moved to #Seattle a few years ago, I said people would start losing their low-paying jobs to technology as a result of an irresponsibly high minimum wage. Today #AmazonGo proved me right.— Cash Money 'Cane (@CashMoneyCane) January 22, 2018
Learn something about #economics before you say the solution is paying people more.
So, what do you think? With Nashville in the running for Amazon's second HQ, could the second Amazon Go store be here as well? Would you shop there?